Learn about Ansari Footwear’s returns and exchanges process, eligibility requirements and steps for requesting a return or product exchange.
Go to My Orders, select the item, and choose Return or Exchange — no login required if you have your order number from Track Order.
Place the shoes back in their original box with tags attached, inside the original shipping packaging if possible.
Our pickup partner collects the package from your address, or you can drop it at any of our stores.
Refunds are processed within 5-7 business days of pickup. Exchanges ship out as soon as the original item is picked up.
Once we receive and inspect your returned item, refunds are issued to your original payment method within 5-7 business days. Cash on Delivery orders are refunded via bank transfer or store credit — you'll be asked for your preference when the return is picked up.
Need a different size or color instead of a refund? Select "Exchange" when starting your return and choose the replacement item. We'll ship the new pair as soon as the original is picked up, so you're not left waiting on a refund to place a fresh order.
If an item arrives damaged or isn't what you ordered, contact us within 48 hours of delivery and we'll arrange a free replacement or full refund — no need to cover return shipping in that case.